F.A.Q.
Here are some common questions about our shuttle services.
Bookings, Cancellations, Refunds, Tickets
Why can't I book from/to Shelly Beach, Shelly Beach Villa Moya, St Michaels on Sea, Uvongo and Manaba on some days during Dec/Jan school holidays?
Due to high traffic congestion generally during 15 December to 9 Jan our shuttle services from/to these points are not offered. Passengers will need to book from/to either Port Shepstone or Margate Sasol.
NORTHBOUND routes affected are those arriving Durban Airport at 11H30, 13H30, 14H00 & 15H30.
SOUTHBOUND routes affected would be those departing Durban Airport at 10H00 & 13H30.
How do I change or cancel my booking?
How do I book my ticket?
You can book and pay securely online via our booking portal by clicking on this link
Send us a booking request via WhatsApp to 081 475 7575 or email to <a href=”mailto:”></a> to pay via EFT or cash deposit at an FNB ATM. Please note this service is only offered during office hours.
You can also book and pay nationwide at any Pick’nPay, Checkers or Shoprite however remember you will need to present the original ticket on boarding.
What do I do if I mistakenly book the wrong date or route?
How to get a copy of my ticket
May I book telephonically?
Bus stops, routes, where to find us, shuttle questions
My Stop isn’t Listed on your Site?
Quick answers to common questions
Southern Shuttle Durban Airport
Where do I find you at Durban Airport?
You can find our Shuttle at the Public Transport Area.
If you don’t know where that is, simply follow the steps in our official visual guide by clicking the link below!
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What are the Baggage Restrictions?
A single 23 kg bag of standard dimensions
A single 7 kg bag of standard dimensions
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My Stop isn’t Listed on your Site?
If you can’t find your stop, you can use our Book via Email form to request a unique collection/drop off point. We’ll provide you with a quote as soon as possible if we are able to help.
Where do I find you at Durban Airport?
If you don’t know where that is, simply follow the steps in our official visual guide by clicking the link below!
Where to find us at the Airport (King Shaka International Airport)?
Where to find us at Gateway?
We collect our passengers from the Umhlanga McDonald’s Drive Thru which is located opposite Shell Garage and Gateway Shopping Mall. The shuttle stops as close as possible to where the cars line up to start the drive through to place their orders. Passengers are requested not to waste time and approach the shuttle as soon as it arrives as the parking area is usually quite congested.
Where to find us at the Point Yacht Club:
Where to find us at the Station?
We collect our passengers from outside the Durban Bus Station. Please look out for our shuttle. It will double park as close as possible to the car entrance gates (not the bus entrance gates).
Where to find us in Amanzimtoti?
We collect our passengers from the Amanzimtoti McDonald’s Drive Thru which is located in the vicinity of Arbour Crossing Shopping Complex, in particular next to the Shell Garage. Passengers are requested to approach the shuttle as soon as it arrives.
Where to find us at the Station?
We collect our passengers from outside the Durban Bus Station. Please look out for our shuttle. It will double park as close as possible to the car entrance gates (not the bus entrance gates).
How do our drivers deal with traffic congestion, protest action / blocked roads and other delays en-route to the destination?
Children, Pets, Baggage
Do we offer discounts for children and/or pensioners?
May I take a bicycle, surfboard, golf clubs, wheelchair etc. when booking the shuttle?
Can my child travel on the shuttle unaccompanied?
What are the Baggage Restrictions?
A single 7 kg bag of standard dimensions
What if I am travelling with a child?
How much luggage can I take with me?
Each booked passenger is allowed one standard size suitcase of 23kg and one hand luggage of 7kg. Extra luggage will be charged for. Please send us a WhatsApp to find out the cost and to advise of your extra luggage.
May I travel with my pet / animal?
Timing your Travel
Do I need to be at my collection point before the departure time?
Most definitely you do! Passengers are requested to be ready and waiting for the shuttle 15 min prior the indicated departure time. We use this time to negotiate traffic between the town/village traffic as well as to process the boarding of every passenger and luggage.